The following are some of the most frequently asked questions about interlibrary loan:
Question: I've never used my school interlibrary loan account before. Is there anything special that I need to do to set it up?
Answer: You do not need to set up an account because every SHU student automatically receives one. You can simply log in using your SHU username and password whenever and start using it immediately.
However, what you do need to set up the very first time that you log into your account is your Communication Preferences. This way will be able to receive updates through email, text, or both when your interlibrary loan requests arrive so that you don't have to manually check your account.
Question: I requested an article through interlibrary loan. When my request arrives, will it come as a hard copy that will be mailed to me or I'll need to go pick up, or will it be sent to me electronically?
Answer: All articles that are requested through interlibrary loan are delivered in electronic format. Depending on the library that we receive them from, they will either be deposited and made accessible through your ILL account, or emailed directly to you.
Question: How long does it usually take for a requested article to arrive?
Answer: It takes about 2-3 working days (Monday-Friday) on average. However, it could easily take less or more time depending on what article you need. Plan accordingly and be sure to start your research early so you won't be troubled by waiting periods.
Question: How long can I keep an interlibrary loan article for?
Answer: If an article is emailed directly to you, then you can keep it for as long as you want. However, if an article is deposited in your interlibrary loan account, (again, make sure to set your communication preferences so you know when it arrives) then you will be given a limited number of times (or "views") to access it. If this happens, simply download and save it onto your computer the first time you open it, and then you will have it for as long as you'd like. Be aware that the links to articles in your interlibrary loan account eventually expire.
Again, whether an article is delivered into your interlibrary loan account or directly emailed to you is entirely up to the institution that gives us access to it.
Question: I forgot how to put in an interlibrary loan request. What can I do?
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